Guest Experience Lead, Front Desk & Service

LAGUNA HOTEL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 29,000 - 44,000; Full time

Job summary

Laguna Hotel Holdings Pte. Ltd. is seeking a Front Desk Officer to ensure outstanding guest care during their stay. You will welcome guests on arrival, assist with their needs, and escort them to rooms in line with hotel standards.

You will respond to inquiries, coordinate requests, and provide accurate information while supporting revenue through upselling and recommending hotel facilities. The role emphasizes high-quality service and guest satisfaction.

Qualifications

• Greet and assist guests with a welcoming, professional demeanor.
• Provide information and assistance in line with hotel standards and policies.
• Support maximization of room sales through upselling where appropriate.

Responsibilities

• Greet and meet guests upon arrival and escort to their rooms.
• Answer inquiries and follow up on guest requests promptly.
• Provide information and directions based on hotel standards.
• Promote F&B outlets and hotel entertainments to guests.

Skills

Guest service

Guest greeting

Communication

Upselling

Job description

Laguna Hotel Holdings Pte. Ltd. is seeking a Front Desk Officer to ensure outstanding guest care during their stay. You will welcome guests on arrival, assist with their needs, and escort them to rooms in line with hotel standards.

You will respond to inquiries, coordinate requests, and provide accurate information while supporting revenue through upselling and recommending hotel facilities. The role emphasizes high-quality service and guest satisfaction.