Guest Experience Lead – Front Office

DEVRIT ASIA PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

DEVRIT ASIA PTE. LTD. is seeking a Guest Services professional to welcome guests and ensure a memorable stay. You will handle check-in/check-out for individuals, groups and tours, respond to enquiries, process reservations and promote hotel facilities and promotions.

You will also assist with cashiering and payments, uphold guest privacy, and coordinate with Housekeeping and F&B to maintain smooth services. Proficiency with PMS and hotel systems is required.

Responsibilities

• Welcome, greet and assist guests throughout their stay, ensuring excellent guest experience.
• Handle check-in and check-out for individual guests, groups and tours efficiently.
• Handle guest enquiries, requests, reservations and provide information on hotel facilities, services and promotions.
• Maintain familiarity with room types, availability and hotel products to support upselling and sales.
• Handle cashiering, payments and other authorized guest services in accordance with hotel procedures.
• Maintain guest privacy and confidentiality while delivering personalized service.
• Coordinate with Housekeeping, F&B and other departments to ensure smooth guest services.
• Operate PMS, reservation and hotel communication systems effectively.
• Follow hotel standards for grooming, emergency procedures, cash handling and shift handover.
• Perform other duties as assigned by the Manager.

Job description

DEVRIT ASIA PTE. LTD. is seeking a Guest Services professional to welcome guests and ensure a memorable stay. You will handle check-in/check-out for individuals, groups and tours, respond to enquiries, process reservations and promote hotel facilities and promotions.

You will also assist with cashiering and payments, uphold guest privacy, and coordinate with Housekeeping and F&B to maintain smooth services. Proficiency with PMS and hotel systems is required.