Guest Experience Specialist - Front Desk & Service

OUE Restaurants Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Benefits offered by this job

Annual Leave

Family Care Leave

Paid Medical Leave

Performance Bonus

Group Medical Insurance

Staff Discounts

Staff Meals Provided

Job summary

OUE Restaurants Pte. Ltd. is hiring for a customer service role in Singapore. The ideal candidate will assist guests with inquiries, manage reservations, and operate POS systems. Responsibilities include taking orders, upselling menu items, and ensuring customer satisfaction. The role requires effective communication and problem-solving skills, with a preference for candidates with previous hospitality experience. Benefits include annual leave, medical insurance, and staff discounts.

Qualifications

• Previous experience in customer service, call centre, or restaurant settings is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills to handle customer complaints effectively.

Responsibilities

• Assist in guest inquiries and manage reservations through phone and online platforms.
• Operate POS systems, process transactions, and ensure bills' accuracy.
• Assist in order-taking and upselling menu items.

Skills

Communication skills

Problem-solving skills

Team player

Proficiency in POS systems

Education

High school diploma or equivalent

Job description

OUE Restaurants Pte. Ltd. is hiring for a customer service role in Singapore. The ideal candidate will assist guests with inquiries, manage reservations, and operate POS systems. Responsibilities include taking orders, upselling menu items, and ensuring customer satisfaction. The role requires effective communication and problem-solving skills, with a preference for candidates with previous hospitality experience. Benefits include annual leave, medical insurance, and staff discounts.