Guest Experience Lead - Front Desk & Reservations

Cove Living Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Cove Living Pte Ltd is looking for a Front Office Executive in Singapore, who will manage guest check-ins, handle reservations, and provide excellent customer service. The ideal candidate will have a minimum of 3 years of hotel front office experience, strong English communication skills, and a pleasant demeanor. This full-time role is pivotal for enhancing guest experiences in a vibrant and culturally rich environment.

Qualifications

• Minimum 3 years hotel front office experience.
• A good command of spoken and written English.
• Pleasant appearance and friendly demeanor.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Handle room reservations, cancellations, and inquiries.
• Address guest requests and complaints effectively.
• Process payments and maintain financial records.
• Assist with concierge services and transportation arrangements.

Skills

Customer Service

Communication Skills

Problem-solving

Attention to Detail

Job description

Cove Living Pte Ltd is looking for a Front Office Executive in Singapore, who will manage guest check-ins, handle reservations, and provide excellent customer service. The ideal candidate will have a minimum of 3 years of hotel front office experience, strong English communication skills, and a pleasant demeanor. This full-time role is pivotal for enhancing guest experiences in a vibrant and culturally rich environment.