Guest Experience Lead — Front Desk & Reservations

A HOTEL MACKENZIE PTE. LTD.; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

A Hotel Mackenzie Pte. Ltd. in Singapore seeks a friendly Front Desk Team Member to warmly welcome guests, assist with check-ins/check-outs, and respond to calls and emails.

You will manage reservations, room changes, and guest requests, coordinating with Housekeeping to maintain smooth hotel operations. Maintain accurate PMS records, process payments, and ensure shift handovers meet service standards. A positive attitude and English fluency are essential, along with willingness to work weekends

Qualifications

• Experience in front desk, hospitality setting preferred.
• Excellent customer service and communication skills.
• Strong English proficiency and professional presentation.
• Ability to stay calm under busy periods.
• Willingness to learn and adapt to hotel SOPs.

Responsibilities

• Welcome guests with a warm smile and assist with check-ins/check-outs.
• Answer calls, messages, emails and guest requests promptly.
• Manage reservations, changes, cancellations and guest requests.
• Keep PMS records accurate and up-to-date; handle payments and deposits.
• Coordinate with housekeeping and other departments for smooth operations.
• Conduct proper shift handovers and follow hotel SOPs.

Skills

Front Office / Hospitality

Customer service

English proficiency

Calm under pressure

Team player

Punctual & presentable

Basic computer skills

Tools

Hotel PMS

Job description

A Hotel Mackenzie Pte. Ltd. in Singapore seeks a friendly Front Desk Team Member to warmly welcome guests, assist with check-ins/check-outs, and respond to calls and emails.

You will manage reservations, room changes, and guest requests, coordinating with Housekeeping to maintain smooth hotel operations. Maintain accurate PMS records, process payments, and ensure shift handovers meet service standards. A positive attitude and English fluency are essential, along with willingness to work weekends