Front Office Lead - New Hotel Opening

Cove Living Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Pre-opening exposure

Learning and career development

Supportive team

Job summary

Cove Living Pte Ltd invites you to join the opening team as a Front Office Executive in our new Singapore hotel. You will warmly welcome guests, handle check-ins/outs, reservations, and guest requests, delivering personalised service that starts the guest stay on a memorable note.

We value a friendly, customer-oriented attitude and willingness to work rotating shifts, including weekends and public holidays.

Qualifications

• Previous hotel front office or hospitality experience.
• Fresh graduates with a positive attitude are welcome.
• Customer-oriented with a pleasant personality.
• Willing to work rotating shifts, weekends and public holidays.
• Basic computer skills; PMS knowledge is an advantage.
• Available to commence work by mid-December 2026.

Responsibilities

• Create memorable first impressions by warmly welcoming guests and delivering a friendly, personalised service.
• Manage guest arrivals and departures, ensuring smooth and efficient check-in and check-out experiences.
• Handle room reservations, enquiries, amendments and cancellations with accuracy and professionalism.
• Be the go-to person for guests by responding promptly to requests, feedback and concerns, turning every interaction into a positive experience.
• Share your knowledge of hotel facilities, services and local attractions to enhance our guests' stay.
• Work closely with Housekeeping, Maintenance and other departments to ensure seamless hotel operations.
• Monitor room availability, occupancy and room allocation to maximise operational efficiency.
• Handle payments, billing, cash transactions and daily cashiering responsibilities accurately.
• Maintain up-to-date guest records and ensure effective shift handovers for continuity of service.
• Take an active role in supporting daily Front Office operations and other duties as required.

Skills

Guest service mindset

Communication skills

Teamwork

Basic computer skills

PMS knowledge

Tools

PMS

Job description

Cove Living Pte Ltd invites you to join the opening team as a Front Office Executive in our new Singapore hotel. You will warmly welcome guests, handle check-ins/outs, reservations, and guest requests, delivering personalised service that starts the guest stay on a memorable note.

We value a friendly, customer-oriented attitude and willingness to work rotating shifts, including weekends and public holidays.