Guest Experience Executive - Front Desk & Concierge

CapitaLand; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Training and development

Ascott rates for serviced residences

Volunteer programs

Wellness programmes

Job summary

CapitaLand aims to deliver a warm, home-like experience at its Serviced Residence in Singapore. The guest services team supports daily operations, handles inquiries, and ensures residents feel valued and secure during their stay.

As a frontline role at CapitaLand, you will manage check-ins, assist with reservations, and coordinate with colleagues to create a smooth, welcoming environment for residents and visitors alike.

Responsibilities

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents’ queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job description

CapitaLand aims to deliver a warm, home-like experience at its Serviced Residence in Singapore. The guest services team supports daily operations, handles inquiries, and ensures residents feel valued and secure during their stay.

As a frontline role at CapitaLand, you will manage check-ins, assist with reservations, and coordinate with colleagues to create a smooth, welcoming environment for residents and visitors alike.