Guest Experience Lead — Front Desk & Concierge

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore seeks a Guest Service Ambassador to deliver exceptional guest experiences at Salesforce's corporate offices, greeting visitors and employees with warmth and professionalism. You will manage bookings in Salesforce, issue and reconcile guest and employee passes with security, help direct deliveries, and maintain the lobby area in line with brand standards.

The role requires 2–3 years in customer service or hospitality, excellent English communication,

Qualifications

• Minimum 2-3 years of customer service, security, or hospitality-related experience.
• Excellent Communicator: ability to communicate professionally through spoken and written English.
• Flexibility and positive attitude in managing shifting daily priorities.
• Ability to multi-task and prioritize while ensuring consistent and elevated guest experiences.
• Working knowledge of IT tools; proficiency in Google Office suite preferred.
• Familiarity with guest management systems preferred.
• Ability to perform minimal physical activity such as carrying small packages and managing lobby accessories.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals and departures.
• Manage visitor bookings using Salesforce's guest management system.
• Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed.
• Direct deliveries and manage their storage as required.
• Establish and follow protocols for welcoming media and distinguished guests.
• Monitor foot traffic and the movement of equipment and materials through the lobby.
• Maintain and uphold front desk and reception areas reflecting Salesforce's brand standards.

Skills

Customer service mindset

Excellent communication

Multi-tasking

Flexibility

Tech-savvy

Tools

Google Workspace

Guest management system

Job description

Jones Lang LaSalle Incorporated in Singapore seeks a Guest Service Ambassador to deliver exceptional guest experiences at Salesforce's corporate offices, greeting visitors and employees with warmth and professionalism. You will manage bookings in Salesforce, issue and reconcile guest and employee passes with security, help direct deliveries, and maintain the lobby area in line with brand standards.

The role requires 2–3 years in customer service or hospitality, excellent English communication,