Guest Experience Lead — Front Desk (2 Locations)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 40,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a front desk administrator to manage reception operations at Kent Ridge and HarbourFront locations. The role involves greeting guests, coordinating with teams via Microsoft Teams, and ensuring a welcoming, organized reception area.

The position supports general administrative tasks and assists with mail, courier coordination, and upkeep of office supplies. Contract is for 1 year with renewal based on business needs.

Responsibilities

• Provide excellent customer service and manage front desk/reception operations.
• Greet and welcome guests upon arrival and direct them to the appropriate areas.
• Ensure refreshments are available and guide guests to the waiting area when required.
• Notify relevant employees of visitor arrivals via Microsoft Teams.
• Maintain a clean, safe and presentable reception area in accordance with office procedures.
• Monitor and replenish office stationery, pantry supplies and sundry items.
• Maintain cleanliness of the storeroom and stationery cupboards.
• Liaise with office service vendors, including cleaners and maintenance providers.
• Handle incoming and outgoing correspondence professionally and route calls as required.
• Coordinate import and export of parcels and liaise with courier providers on stakeholder enquiries.
• Raise courier collection requests through PowerApps.
• Prepare and issue welcome packs for new joiners.
• Manage locker arrangements.
• Collect, sort and distribute incoming mail and letters on a weekly basis.
• Provide general administrative support and perform other ad-hoc duties as assigned.

Job description

PERSOL Singapore Pte Ltd is seeking a front desk administrator to manage reception operations at Kent Ridge and HarbourFront locations. The role involves greeting guests, coordinating with teams via Microsoft Teams, and ensuring a welcoming, organized reception area.

The position supports general administrative tasks and assists with mail, courier coordination, and upkeep of office supplies. Contract is for 1 year with renewal based on business needs.