Guest Experience & Front Desk Lead

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 39,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Reception & Workplace Executive at Raffles Place to deliver front desk hospitality, greet visitors, answer calls and set up meeting rooms as part of the Workplace Experience team.

You will provide world-class customer service in a fast-paced corporate environment, coordinating facilities, managing inquiries, and supporting events while maintaining professional telephone manners and proficiency in Microsoft Office.

Qualifications

• 1-year experience working at Front of House in a corporate or hotel environment.
• Experience in a demanding fast-paced environment with high levels of customer care.
• Experience working in a team and delivering best-in-class service.
• Strong customer service skills with professional telephone manners and clear communication (verbal and written).
• Proficiency in Microsoft Office suite.

Responsibilities

• Delivers hospitality at the highest level, meeting customer needs and exceeding expectations.
• Ensure employee engagement and provide end-user support based on their needs.
• Implement customer-centric processes for servicing visitors in line with industry best practice.
• Maintain staff knowledge of building facilities, meeting room locations, and related services.
• Manage visitor space, equipment, phones, furniture, and ensure spaces are clean and ready for use.
• Handle professional telephone answering and front office client services including concierge.
• Create rapport with guests and anticipate needs to provide outstanding service.
• Assist visitors in a professional manner and manage visitor volumes, registration, and inquiries.
• Coordinate with teams for event management and public relations activities.

Skills

Front of House experience

Customer service

Telephone etiquette

Microsoft Office

Tools

Microsoft Office

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a Reception & Workplace Executive at Raffles Place to deliver front desk hospitality, greet visitors, answer calls and set up meeting rooms as part of the Workplace Experience team.

You will provide world-class customer service in a fast-paced corporate environment, coordinating facilities, managing inquiries, and supporting events while maintaining professional telephone manners and proficiency in Microsoft Office.