Guest Experience Executive – Front Office & Loyalty

Accor Asia Corporate Offices; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Pullman Singapore Orchard in Singapore is seeking a Guest Services Executive to support front office operations and uphold service standards. You will guide guests, manage check-ins/outs, and ensure loyalty benefits are understood and observed where applicable.

The role focuses on delivering a warm, efficient guest journey across all touchpoints, with emphasis on accuracy, confidentiality, and a proactive service mindset in a vibrant luxury hotel setting.

Qualifications

• Diploma in hospitality or related field.
• Minimum 1 year experience in customer service.
• Excellent English communication; second language is a plus.

Responsibilities

• Welcomes guests and promotes facilities; provides directions and recommendations.
• Assist guests with check-in and check-out.
• Process payments; pre-authorize cards or collect deposits.
• Handle guest enquiries and resolve issues.
• Ensure accurate invoicing and collect feedback at checkout.

Skills

Interpersonal skills

Communication skills

Customer service

Education

Diploma in hospitality or related field

Tools

PMS

Job description

Pullman Singapore Orchard in Singapore is seeking a Guest Services Executive to support front office operations and uphold service standards. You will guide guests, manage check-ins/outs, and ensure loyalty benefits are understood and observed where applicable.

The role focuses on delivering a warm, efficient guest journey across all touchpoints, with emphasis on accuracy, confidentiality, and a proactive service mindset in a vibrant luxury hotel setting.