F&B Service Lead — Guest Experience & Team Mentor

Grand Hyatt; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Grand Hyatt Singapore is seeking a proactive F&B Service Captain / Team Leader to deliver an exceptional dining experience. You will oversee service standards, guide a team of service staff, and ensure seamless dining operations.

Key responsibilities include serving Food & Beverage, attending to guests' enquiries, maintaining cleanliness, and assisting with restaurant setup. A minimum O-Level and hospitality certificate/diploma are advantageous for this role.

Qualifications

• Minimum with GCE 'O' Level. Candidates with a hospitality certificate/diploma is an advantage.

Responsibilities

• Serving Food & Beverage to guests.
• Attending to guests' enquiries, taking necessary actions to anticipate their needs and ensure that they have a positive dining experience by exceeding their expectations.
• Providing a courteous, professional, efficient and flexible service in order to maximize guest satisfaction.
• Maintaining restaurant's cleanliness and outlook at all times.
• Assist the team to prepare and set-up restaurant for food service.

Skills

Customer service

Communication

Interpersonal

Education

GCE O-Level

Job description

Grand Hyatt Singapore is seeking a proactive F&B Service Captain / Team Leader to deliver an exceptional dining experience. You will oversee service standards, guide a team of service staff, and ensure seamless dining operations.

Key responsibilities include serving Food & Beverage, attending to guests' enquiries, maintaining cleanliness, and assisting with restaurant setup. A minimum O-Level and hospitality certificate/diploma are advantageous for this role.