Guest Experience Lead, F&B Service

HIGH NOTE HOSPITALITY GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Meals provided

Staff discounts

5-day work week

Career development

Job summary

Chip Bee Bistro, a new casual-dining concept by High Note Hospitality Group, seeks a responsible Guest Experience Executive (F&B Service) in Singapore to support daily service and ensure table setup, cleanliness, and prompt service.

Greet guests warmly, anticipate needs, coordinate with kitchen and service teams, and handle requests with care. The role offers a 5-day week, medical coverage, staff discounts, meals and transport benefits, plus training and career development.

Qualifications

• Prior service experience is preferred but not required (training will be provided).
• Good communication skills with a positive and team-oriented attitude.
• Punctual, responsible, and well-groomed.
• Able to commit to evening and/or weekend shifts.
• WSQ Food Safety Course Level 1 Certification is an advantage.

Responsibilities

• Undertake day-to-day operational tasks as appointed, ensuring highest quality standards.
• Greet and welcome guests in a warm and friendly manner at all times. Ensure attentiveness towards guests, anticipating their needs, appropriate & prompt responses to all queries.
• Ensure adherence to daily plans, prompt completion of assignedtasks to the highest standards.
• Understand all stations & tasks sufficiently to perform any duty assigned, consistently demonstrating high levels of guest service.
• Set up and clear tables according to service standards.
• Maintain cleanliness & appearance of all itemssuch as centerpieces, china, glass & silver
• Replenish cutlery and tableware as needed. All settings, stations, equipment to be maintained immaculately & ready for smooth service.
• Serve food and beverages efficiently and professionally, with adequate description & flair, checking for guest satisfaction with proactive engagement at opportune times.
• Prompt & proper sequence of service with menu highlights, providing guest appropriate recommendations, accurate order taking while noting & relaying any special requests, dietary requirements or allergies to the relevant members.
• Work closely with kitchen and service teams. Communicate with the team and report any challenges, guest comments & any relevant information to the manager on duty in a timely manner.
• Follow through sequence of service including check presentation accurately in a timely manner.
• Cleanliness of work areas to be maintained consistently, deep cleaning conducted regularly.
• Be proficient in all necessary knowledge including product & service.
• Maintain personal grooming and service quality standards
• Follow food hygiene and safety regulations
• To maintain flexibility to perform other duties and projects as required and deemed necessary.

Skills

Communication skills

Punctual

Team-oriented

Well-groomed

Education

WSQ Food Safety Course Level 1 Certification

Job description

Chip Bee Bistro, a new casual-dining concept by High Note Hospitality Group, seeks a responsible Guest Experience Executive (F&B Service) in Singapore to support daily service and ensure table setup, cleanliness, and prompt service.

Greet guests warmly, anticipate needs, coordinate with kitchen and service teams, and handle requests with care. The role offers a 5-day week, medical coverage, staff discounts, meals and transport benefits, plus training and career development.