Guest Experience Host (F&B Host)

High Note Hospitality Group Pte. Ltd.; Singapore; On-site; SGD 21,000 - 36,000; Full time

Job summary

Chip Bee Bistro in Singapore is seeking passionate individuals who believe in hospitality to create real connections. The role focuses on welcoming guests warmly, anticipating needs, and delivering memorable experiences through collaborative teamwork.

Applicants should be ready for challenging, high-energy shifts, with opportunities to learn, grow, and contribute to a vibrant dining environment. Training and development are emphasized to help you excel in hospitality.

Qualifications

• Strong interpersonal and communication skills.
• Ability to handle long hours on your feet and high-pressure situations.
• Willingness to learn and grow within the hospitality industry.
• Ability to read a room, anticipate needs, and show up with authenticity.
• Previous experience in a customer-facing role is an advantage but not a requirement.

Responsibilities

• Greet and welcome guests in a warm and friendly manner, seat guests accordingly and respond promptly to queries.
• Ensure adherence to daily assignments and complete tasks to high standards.
• Respond to emails/calls/messages professionally and ensure accurate reservations.
• Engage with guests to anticipate and fulfill their needs with thoughtful interactions.
• Collaborate with team members to maintain a welcoming and efficient service environment.
• Understand all stations and tasks to perform duties with high guest service levels.
• Maintain cleanliness and appearance of items and equipment for smooth service.
• Provide accurate food/beverage descriptions and take orders with care, noting dietary requirements.

Skills

Interpersonal skills

Stamina under pressure

Willingness to learn

Room reading

Customer-facing experience

Job description

At Chip Bee Bistro, we’re seeking passionate individuals who believe in the power of hospitality to create real connections. This is not a role for the faint of heart — it’s a journey filled with challenges, long hours, high expectations, and the emotional energy required to consistently deliver exceptional experiences. But it’s also an opportunity to grow, learn, and be part of a team that values authenticity and dedication.

We welcome misfits — those who have never quite fit into the traditional mold. If you’ve always felt like you didn’t belong or that your unique qualities make you different, you’ll find your place with us. Here, we accept people for who they are and celebrate the individuality each team member brings. If you’re ready to show up, unashamedly yourself, and embrace the challenge, this could be the journey you’ve been waiting for.

Key Responsibilities:

• Greet and welcome guests in a warm and friendly manner at all times, seat guests accordingly. Ensure attentiveness towards guests, anticipating their needs, appropriate & prompt responses to all queries.
• Ensure adherence to daily assignment, prompt completion of assigned tasks to the highest standards.
• Professional responses to emails/ calls/ messages, ensuring complete and accurate reservations are made.
• Engage with guests to anticipate and fulfill their needs, ensuring every interaction is thoughtful and meaningful.
• Collaborate with team members to maintain a welcoming and efficient service environment, where no day is the same.
• Understand all stations & tasks sufficiently to perform any duty assigned, consistently demonstrating high levels of guest service.
• Maintain cleanliness & appearance of all items such as centerpieces, china, glass & silver.
• All settings, stations, equipment to be maintained immaculately & ready for smooth service.
• Prompt & proper sequence of service with menu highlights, providing guest appropriate recommendations, accurate order taking while noting & relaying any special requests, dietary requirements or allergies to the relevant members.
• Present and serve food & beverages of high standards with adequate description & flair, checking for guest satisfaction with proactive engagement at opportune times.
• Follow through sequence of service including check presentation accurately in a timely manner.
• Communicate with the team and report any challenges, guest comments & any relevant information to the manager on duty in a timely manner.
• Cleanliness of work areas to be maintained consistently, deep cleaning conducted regularly.
• Be proficient in all necessary knowledge including product & service.
• Conduct accurate stock counts & requisition, maintain organisation of all storage areas.
• Demonstrate emotional intelligence (EQ), empathy, and adaptability in all interactions.
• Uphold the bistro’s standards of quality and hospitality, even under pressure.
• Train, guide and monitor junior team members or part timers as necessary.
• Adhere to all company, safety & hygiene policies and procedures; report all accidents, injuries and incidents to management. Practice responsible service of alcohol.
• Be yourself, unashamedly, and show up every day ready to create memorable moments for our guests.

Requirements:

• Strong interpersonal and communication skills with the ability to connect with people from all walks of life.
• Ability to handle long hours on your feet and high-pressure situations with grace.
• Willingness to learn and grow within the hospitality industry.
• Ability to read a room, anticipate needs, and show up with authenticity.
• Previous experience in a customer-facing role is an advantage but not a requirement.

Why Join Us:

At Chip Bee Bistro, we value individuals who are ready to embrace the challenge. This role won’t be easy — but the satisfaction of knowing you've made every connection count, paired with a supportive team that values you, will make it all worth it. It’s more than just a job; it’s an opportunity to be part of something meaningful, where you're valued for who you are, not just what you do.

We believe in continuous growth at Chip Bee Bistro. From the moment you join, you'll receive comprehensive training from experienced industry leaders, helping you develop the skills needed to excel in the hospitality industry. We also offer ongoing professional development opportunities, including on-the-job coaching and regular workshops aimed at enhancing your customer service, hospitality, and leadership skills.

We deeply value our local community, so while everyone passionate about hospitality is encouraged to apply, we’ll be especially delighted to hear from Singapore citizens and PRs.