Guest Experience Lead - Café & Tapas Bar

Keef the beef pte ltd; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Keef the beef pte ltd in Singapore is seeking an enthusiastic Assistant Outlet Manager to support daily operations of its restaurant, café and tapas bar. You will work closely with the Restaurant Manager to uphold service standards, lead the Front of House team and deliver an exceptional dining experience.

The role requires hands-on leadership, strong communication, and a passion for wine and beef. You will train staff, monitor guest satisfaction, manage shifts, and drive upselling to achieve

Qualifications

• 2–3 years of F&B supervisory or management experience.
• Strong leadership, communication and customer service skills.
• Hands-on, thrives in a fast-paced restaurant environment.
• Wine knowledge and steak familiarity preferred.
• Able to train junior team members.
• Sales-oriented with upselling skills.
• Able to work shifts, weekends and public holidays.
• Knowledge of wine service and basic food-and-wine pairing.
• Understanding of steak cuts and doneness.

Responsibilities

• Assist the Restaurant Manager in day-to-day operations of the restaurant, café and tapas bar.
• Lead, supervise and motivate the Front of House team to maintain high service standards.
• Ensure efficient opening and closing procedures, cleanliness and overall outlet presentation.
• Handle customer enquiries, feedback and complaints professionally.
• Monitor table service, reservations, guest satisfaction and overall dining experience.
• Support staff scheduling, manpower deployment and daily briefings.
• Ensure compliance with SOPs, food safety, hygiene and workplace safety requirements.
• Monitor inventory, stock levels and wastage, and assist with ordering and stock-taking.
• Assist in achieving sales targets, beverage sales and upselling goals.
• Train staff on service standards, menu knowledge and product recommendations.

Skills

Leadership

Communication

Customer service

Wine knowledge

Upselling

Training

Team development

Staff scheduling

Guest handling

Problem solving

Job description

Keef the beef pte ltd in Singapore is seeking an enthusiastic Assistant Outlet Manager to support daily operations of its restaurant, café and tapas bar. You will work closely with the Restaurant Manager to uphold service standards, lead the Front of House team and deliver an exceptional dining experience.

The role requires hands-on leadership, strong communication, and a passion for wine and beef. You will train staff, monitor guest satisfaction, manage shifts, and drive upselling to achieve