Guest Experience Lead - Assistant Service Manager

SINGFIRE ASIA PTE. LTD.; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

SINGFIRE ASIA PTE. LTD. seeks an Outlet Manager to lead daily restaurant operations, driving revenue while maintaining high service standards.

You will manage guest relations, oversee cleanliness, and foster team development to ensure superior guest experiences. The role requires a Diploma in Food & Beverage and at least 3 years of relevant experience in KTV/restaurant service or retail, with strong financial acumen and leadership capability to handle fast-paced environments.

Qualifications

• Diploma in Food & Beverage or equivalent is required.
• At least 3 years’ experience in KTV/Restaurant Service/Retail or equivalent.
• Strong financial management skills and business acumen are essential.
• Good customer service mindset with problem-solving abilities.
• Proven leadership in planning, training and team development.
• Excellent interpersonal and communication skills; able to multi-task under pressure.

Responsibilities

• Assist in the Outlet Manager in the operations of outlet.
• Drive revenue, maximize profits and minimize costs of the outlet.
• Establish good relations with guests and handle guest requests promptly and professionally.
• Maintain high service standards and address customer feedback effectively.
• Ensure cleanliness and maintain outlet presentation at all times.
• Lead and develop team members; manage recruitment, orientation and training.
• Oversee staff discipline, appearance and performance; co-lead the team to deliver high-quality service.

Skills

Customer service

People management

Interpersonal skills

Communication skills

Problem-solving

Planning

Flexibility

Multi-tasking

Financial management

Business acumen

Sales & marketing trends

Education

Diploma in Food & Beverage

Job description

SINGFIRE ASIA PTE. LTD. seeks an Outlet Manager to lead daily restaurant operations, driving revenue while maintaining high service standards.

You will manage guest relations, oversee cleanliness, and foster team development to ensure superior guest experiences. The role requires a Diploma in Food & Beverage and at least 3 years of relevant experience in KTV/restaurant service or retail, with strong financial acumen and leadership capability to handle fast-paced environments.