Assistant Service Manager, Guest Experience & Operations

TOTAL MANPOWER PTE. LTD.; Singapore; On-site; SGD 38,000 - 62,000; Full time

Job summary

TOTAL MANPOWER PTE. LTD. invites applications for an Outlet operations support role in Singapore. The selected candidate will assist the Outlet Manager in day-to-day operations, drive revenue, and ensure high service standards across a fast-paced F&B environment.

The role requires a Diploma in Food & Beverage, 3+ years of relevant experience in KTV/Restaurant Service/Retail, and strong leadership and communication abilities. Flexibility to work shifts, weekends and public holidays is essential.

Qualifications

• Diploma in Food & Beverage or equivalent.
• 3+ years of relevant experience in KTV/Restaurant Service/Retail or equivalent.
• Acute financial management skills and strong business acumen.
• Excellent customer service and problem-solving abilities.
• Strong planning and people management skills for a dynamic service team.
• Team player with excellent interpersonal and communication skills.
• Flexibility to multi-task, work under pressure and meet tight deadlines.
• Able to work in a fast-paced F&B environment and commit to shifts, weekends and public holidays.

Responsibilities

• Assist the Outlet Manager in the operations of outlet.
• Drive revenue, maximize profits and minimize cost of the outlet.
• Establish good relations with guests, handle all guest requests or enquiries promptly and professionally.
• Handle customers’ feedback and maintain high service standards.
• Maintain overall cleanliness of the outlet area.
• Form strong relations with team members and assist in their development.
• Manage staff discipline, appearance and work performance.
• Responsible for recruitment, orientation and training of staff.
• Plan monthly staff schedules.
• Perform any other duties as assigned by the Company.

Skills

Customer service

Problem solving

Interpersonal skills

Communication skills

Flexible & multi-task

Pressure handling

Education

Diploma in Food & Beverage

Tools

MS Office

Job description

TOTAL MANPOWER PTE. LTD. invites applications for an Outlet operations support role in Singapore. The selected candidate will assist the Outlet Manager in day-to-day operations, drive revenue, and ensure high service standards across a fast-paced F&B environment.

The role requires a Diploma in Food & Beverage, 3+ years of relevant experience in KTV/Restaurant Service/Retail, and strong leadership and communication abilities. Flexibility to work shifts, weekends and public holidays is essential.