Guest Experience & Insights Specialist (Digital Channels)

Sentosa Development Corporation & Subsidiaries (Part-Time); Singapore; On-site; SGD 23,000 - 35,000; Part time

Job summary

Sentosa Development Corporation invites applications for a part-time Guest Services role based in Singapore. You will handle guest enquiries across live chat, webforms and email, while ensuring data accuracy and PDPA compliance.

You will liaise with multiple units to deliver timely resolutions and support channel management initiatives. The ideal candidate holds a diploma and has experience in guest services, with strong written and spoken communication, and a friendly, team-oriented attitude.

Qualifications

• Diploma qualification required.
• Preferably 1 year experience in guest services.
• Strong written and verbal communication.
• Good computer knowledge and tech-savvy.
• Excellent interpersonal and teamwork skills.
• Ability to work rotational schedule; 9am–6pm.
• 6-month contract with possible extension.

Responsibilities

• Attend to guests’ enquiries and/or feedback via live chat, webform and email.
• Coordinate with Business Units to ensure timely feedback flow.
• Respond to enquiries maintaining neutrality and protect Sentosa Development Corporation’s reputation.
• Capture guest data into CRM with PDPA compliance.
• Support Channel Management Team in channel-related projects.
• Work as part of a team to meet departmental objectives.
• Perform ad-hoc duties as assigned.

Skills

Written English

Interpersonal skills

Teamwork

Customer service

Friendly demeanor

Independent worker

Education

Diploma qualification

Tools

CRM system

MS Office

Job description

Sentosa Development Corporation invites applications for a part-time Guest Services role based in Singapore. You will handle guest enquiries across live chat, webforms and email, while ensuring data accuracy and PDPA compliance.

You will liaise with multiple units to deliver timely resolutions and support channel management initiatives. The ideal candidate holds a diploma and has experience in guest services, with strong written and spoken communication, and a friendly, team-oriented attitude.