Guest Experience Front Office Supervisor

Crowne Plaza Changi Airport; Singapore; In loco; SGD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full uniform

Room discounts

Training program

Descrizione del lavoro

Crowne Plaza Changi Airport is seeking an Front Office Supervisor to ensure the smooth operation of front office during shifts and deliver outstanding service to guests. You will lead shift briefings, supervise cashiering and handle guest concerns to uphold high satisfaction.

The role requires a Diploma, at least 2 years of relevant experience, and strong English communication. The candidate should be adaptable, personable, and capable of rotating shifts in a fast-paced hotel environment.

Competenze

• A minimum Diploma qualification
• At least 2 years of relevant work experience
• Fluency in spoken English. Knowledge of an extra language is a plus but not essential
• Strong knowledge of Singapore and places for recommendations to business travellers/tourists
• Be quick witted and able to adapt in a fast-paced environment
• Pleasant personality with strong interpersonal skills
• Able to commit rotating shifts: Morning, Afternoon and Night (5 days work week, 9.5 hours per shift inc. 45 min meal)

Mansioni

• Conduct effective shift briefings informing team of daily activities and requirements
• Supervise use of public address system and group bookings
• Maintain guest and local events information
• Supervise cashiering activities
• Assist and handle serious guest complaints
• Compile occupancy statistics
• Assist supervisor with team member matters to ensure productivity
• Build rapport and strong relations with Front Office team
• Ensure procedures are followed safely per policies and guidelines
• Be familiar with property safety, first aid and fire procedures and operate equipment safely
• Log security incidents and accidents per hotel requirements

Conoscenze

Interpersonal skills

Adaptability

Shift management

Customer service

Formazione

Diploma

Descrizione del lavoro

Crowne Plaza Changi Airport is seeking an Front Office Supervisor to ensure the smooth operation of front office during shifts and deliver outstanding service to guests. You will lead shift briefings, supervise cashiering and handle guest concerns to uphold high satisfaction.

The role requires a Diploma, at least 2 years of relevant experience, and strong English communication. The candidate should be adaptable, personable, and capable of rotating shifts in a fast-paced hotel environment.