Guest Experience Pro - Front Desk, 24/7 Transit Hotel

Changi Travel Services Pte Ltd; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

Changi Travel Services Pte Ltd is seeking a Front Desk/Guest Services Associate for its transit hotel environment at Changi Airport terminals. You will welcome guests, check them in/out, manage reservations, and provide accurate billing while delivering a warm and professional front desk experience.

This role involves coordinating with housekeeping and duty managers to ensure room readiness, handling short-stay and time-based bookings, and communicating clearly with guests about policies and

Qualifications

• Experience in front office or hospitality is preferred.
• Ability to handle reservations and check-ins/check-outs efficiently.
• Strong English communication and guest service focus.
• Familiarity with Property Management Systems is preferred.
• Willingness to work rotating shifts, including nights and holidays.

Responsibilities

• Manage guest check-ins with a warm, professional desk presence.
• Verify reservations and guest details; explain facilities and services.
• Prepare accurate folios and handle billing inquiries.
• Coordinate with housekeeping for room readiness and turnover.
• Handle requests, complaints, and service recovery professionally.
• Maintain desk control during peak arrival periods.
• Protect guest information and follow hotel policies.

Skills

Front desk operations

Guest services

Reservation handling

English communication

Upselling

PMS knowledge

Tools

Property Management System (PMS)

Job description

Changi Travel Services Pte Ltd is seeking a Front Desk/Guest Services Associate for its transit hotel environment at Changi Airport terminals. You will welcome guests, check them in/out, manage reservations, and provide accurate billing while delivering a warm and professional front desk experience.

This role involves coordinating with housekeeping and duty managers to ensure room readiness, handling short-stay and time-based bookings, and communicating clearly with guests about policies and