Airport Hotel Housekeeping Lead — Shift & Quality Champion

CTS HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 28,000 - 32,000; Full time

Job summary

CTS Hospitality PTE. LTD. at Changi Airport is seeking a proactive Housekeeping Supervisor for a busy transit hotel.

You will oversee daily room planning, allocations, and shift control, ensuring VIPs and short-stay guests are prioritised and rooms are ready on time. Responsibilities include thorough room inspections, staff coaching, linen and stock control, security awareness, and close coordination with Front Office to manage room flow.

Qualifications

• Previous housekeeping experience with supervisory responsibilities.
• Strong inspection skills and high attention to detail.
• Ability to lead, coach, and supervise in a dynamic environment.
• Physically able to perform supervisory duties (walking, inspecting, handling linen).
• Flexible to work shifts, weekends, and public holidays.
• Basic system or reporting knowledge is a plus.

Responsibilities

• Daily Planning, Allocation, and Shift Control to meet occupancy and VIP priorities.
• Plan daily room allocations and assign attendants by experience and workload.
• Adjust plans during shifts to accommodate changes and maintain coverage.
• Inspect rooms before release for cleanliness and readiness; reject if standards not met.
• Track inspection outcomes and identify recurring issues for action.
• Provide coaching on cleaning techniques and hygiene practices on the floor.
• Support onboarding and monitor new staff during initial shifts.
• Coordinate with Front Office on room readiness and delays to manage guest expectations.
• Identify maintenance defects and raise actionable work orders with urgency levels.
• Maintain inventory controls for linen, amenities and floor resources.

Skills

Leadership

Shift planning

Room inspections

Staff coaching

Front office coordination

Linen management

Job description

CTS Hospitality PTE. LTD. at Changi Airport is seeking a proactive Housekeeping Supervisor for a busy transit hotel.

You will oversee daily room planning, allocations, and shift control, ensuring VIPs and short-stay guests are prioritised and rooms are ready on time. Responsibilities include thorough room inspections, staff coaching, linen and stock control, security awareness, and close coordination with Front Office to manage room flow.