Guest Services Executive - Elevate Front Desk Experience

SmartRecruiters, Inc.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Pullman Singapore Orchard invites you to join our front office team as a Guest Services Executive. You will assist guests throughout their stay with a focus on service excellence in line with our brand standards.

This role requires a Diploma in hospitality or related field, at least 1 year of customer service experience, and excellent English communication; ability to communicate in a second language is a plus.

Qualifications

• Diploma in hospitality or related field.
• At least 1 year of relevant customer service experience.
• Excellent written and communication skills in English; ability to communicate in a second language.

Responsibilities

• Welcomes guests, promotes hotel facilities, and provides directions.
• Assist guests with check-in and check-out.
• Confirms payment mode; handles deposits and pre-authorizations as needed.
• Manage guest inquiries and address requests during stay.
• Process invoices and payments at checkout.

Skills

Customer service

Communication

Interpersonal skills

English proficiency

Education

Diploma in hospitality or related field

Job description

Pullman Singapore Orchard invites you to join our front office team as a Guest Services Executive. You will assist guests throughout their stay with a focus on service excellence in line with our brand standards.

This role requires a Diploma in hospitality or related field, at least 1 year of customer service experience, and excellent English communication; ability to communicate in a second language is a plus.