Guest Experience Manager - Front Office

Pullman Hotels & Resorts; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Pullman Singapore Orchard is seeking a Guest Services Manager to lead daily Front Office operations, ensuring exceptional hospitality and seamless guest experiences across the lobby, front office, F&B and housekeeping teams.

Reporting to the Front Office Manager, you will guide guest journeys from pre-arrival to post-departure, drive loyalty sign-ups, and uphold service standards in line with Accor values.

Qualifications

• Diploma in hospitality or related field.
• Minimum 3 years of relevant experience with at least 1 year in a managerial role.
• Excellent English communication and ability to communicate in a second language.
• Knowledge of Opera PMS and POS systems.

Responsibilities

• Manage the guest journey from pre-arrival to post-departure.
• Coordinate with Front Office, F&B and Housekeeping to ensure seamless service.
• Monitor daily bookings and ensure rooms are prepared prior to check-in.
• Uphold service standards aligned with Accor Hotels Values.
• Attend to guest incidents and resolve problems.
• Drive ALL Loyalty Programme for new registrations.

Skills

Communication skills

English proficiency

Opera PMS knowledge

POS knowledge

Education

Diploma in Hospitality or related field

Job description

Pullman Singapore Orchard is seeking a Guest Services Manager to lead daily Front Office operations, ensuring exceptional hospitality and seamless guest experiences across the lobby, front office, F&B and housekeeping teams.

Reporting to the Front Office Manager, you will guide guest journeys from pre-arrival to post-departure, drive loyalty sign-ups, and uphold service standards in line with Accor values.