Guest Experience Executive, Front Office & Loyalty

Pullman Hotels & Resorts; Singapore; On-site; SGD 36,000 - 47,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

Pullman Singapore Orchard is seeking a Guest Services Executive to perform front office duties and deliver high-quality service throughout the guest journey. You will ensure loyalty program benefits are observed and enrol new loyalty members as required.

Primary responsibilities include welcoming guests, assisting with check-in/check-out, handling payments, and resolving guest inquiries with a focus on personalised service.

Qualifications

• Diploma from preferably hospitality or related field.
• Minimum 1 year's relevant experience or in customer service.
• Excellent written and communication skills in English and ability to communicate in a second language.

Responsibilities

• Welcomes guests, promotes inter-hotel facilities and provides directions and suggestions.
• Assist guests with check-in and check out.
• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash payment.
• Manage and assist guests with any enquiry that may arise.
• Process all guests check out by confirming invoice balance, payment mode and feedback on stay.

Skills

Customer service

Communication skills

English proficiency

Second language

Education

Diploma in hospitality or related field

Tools

Property management system

Job description

Pullman Singapore Orchard is seeking a Guest Services Executive to perform front office duties and deliver high-quality service throughout the guest journey. You will ensure loyalty program benefits are observed and enrol new loyalty members as required.

Primary responsibilities include welcoming guests, assisting with check-in/check-out, handling payments, and resolving guest inquiries with a focus on personalised service.