Guest Experience Lead: Club Lounge & Concierge

Pullman Hotels & Resorts; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Pullman Singapore Orchard is seeking a Guest Experience Executive to manage daily operations of the Executive Club Lounge and deliver exceptional hospitality across F&B and concierge services. You will oversee a team, ensure guests receive personalized care, and coordinate with other departments to maintain a seamless guest journey from pre-arrival to post-departure.

The role emphasizes delivering memorable experiences, anticipating guest needs, and upholding the high standards of Pullman

Qualifications

• Excellent command of English with ability to communicate in a second language.
• Strong interpersonal and hospitality-focused interaction with guests.
• Ability to multitask and manage priorities in a fast-paced hotel environment.
• Knowledge of heart-of-house and guest services operations is beneficial.

Responsibilities

• Oversee daily operations of the Executive Club Lounge.
• Supervise Guest Experience Executive team to provide personalized care.
• Ensure seamless guest journey from arrival to departure.
• Collaborate with other departments to deliver seamless service.
• Maintain flawless impression of Pullman Singapore Orchard services and staff.
• Handle guest requests and resolve issues with good judgment.

Skills

English communication

Second language

Interpersonal skills

Customer service orientation

Multitasking

Education

O level

Tools

Opera PMS

Job description

Pullman Singapore Orchard is seeking a Guest Experience Executive to manage daily operations of the Executive Club Lounge and deliver exceptional hospitality across F&B and concierge services. You will oversee a team, ensure guests receive personalized care, and coordinate with other departments to maintain a seamless guest journey from pre-arrival to post-departure.

The role emphasizes delivering memorable experiences, anticipating guest needs, and upholding the high standards of Pullman