Guest Experience Executive

Pullman Hotels & Resorts; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Pullman Singapore Orchard is seeking a Guest Experience Executive to manage daily operations of the Executive Club Lounge and deliver exceptional hospitality across F&B and concierge services. You will oversee a team, ensure guests receive personalized care, and coordinate with other departments to maintain a seamless guest journey from pre-arrival to post-departure.

The role emphasizes delivering memorable experiences, anticipating guest needs, and upholding the high standards of Pullman

Qualifications

• Excellent command of English with ability to communicate in a second language.
• Strong interpersonal and hospitality-focused interaction with guests.
• Ability to multitask and manage priorities in a fast-paced hotel environment.
• Knowledge of heart-of-house and guest services operations is beneficial.

Responsibilities

• Oversee daily operations of the Executive Club Lounge.
• Supervise Guest Experience Executive team to provide personalized care.
• Ensure seamless guest journey from arrival to departure.
• Collaborate with other departments to deliver seamless service.
• Maintain flawless impression of Pullman Singapore Orchard services and staff.
• Handle guest requests and resolve issues with good judgment.

Skills

English communication

Second language

Interpersonal skills

Customer service orientation

Multitasking

Education

O level

Tools

Opera PMS

Job description

Company Description

At Pullman Singapore Orchard, progress is woven into every experience we create — from our fashion-inspired rooms and suites to our vibrant dining destinations, wellness spaces, dynamic event venues, and one-of-a-kind urban beach club atmosphere. More than a 5-star hotel, we are a bold, design-led destination where contemporary hospitality, culture, flavour, and connection come together to spark discovery and memorable moments. Our service culture is built on curiosity, confidence, and growth, encouraging our teams to bring fresh energy to every guest interaction. Here, every role contributes to a hotel experience that feels stylish, social, and alive — where people are empowered to grow, ideas move forward, and the spirit of Pullman comes to life through service that is personal, progressive, and unmistakably memorable.

Job Description

The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay.

Primary Responsibilities

Manages the guest journey from pre-arrival to post-departure.

• Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
• Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
• Upholds a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues.
• Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.
• Works with all departments to ensure seamless service.
• Perform other duties as assigned.

Qualifications

• Minimum ‘O’ level qualification
• Excellent written and communication skills in English and ability to communicate in a second language
• Good technical knowledge of Heart of House and Guest Services Operations
• Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching
• Effective multi-tasking and time management skills
• Knowledge and experience in problem solving
• Has knowledge of Opera (PMS)

Additional Information

• Possess strong interpersonal skills.
• Understand and addresses guests and/or colleagues needs.
• Train and motivate colleagues.
• Create and maintain a cohesive environment for the team.
• Focus on service with an eye for detail and an approachable attitude.
• Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
• Prioritise and organize work assignments and delegates work effectively.
• Self-motivated and show good initiative in a dynamic environment.
• Ensure security and confidentiality of guest and hotel information.
• Possess good computer and property management system skills
• Embrace and responds to change effectively