Guest Experience & Events Manager

Private Advertiser; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Private Advertiser is seeking a proactive Hospitality/Customer Service Host in Singapore to manage day-to-day operations, engage valuable guests, and promote membership programs. You will also assist in planning events and coordinating host teams to enhance guest experiences.

The role requires strong communication, team collaboration, and a solid understanding of compliance protocols, with ability to handle rotating shifts, including weekends and public holidays.

Qualifications

• Diploma or Bachelor's in Hospitality Management, Business Administration, Marketing or related field, with proficiency in MS Office.
• Minimum 3–5 years of experience in customer service or guest-facing environment.
• Strong communication and customer service skills with hospitality experience.
• Excellent interpersonal skills, positive attitude, able to work independently and in a team.
• Understanding of regulatory compliance concepts and mentoring experience to meet standards.
• Willingness to work rotating shifts, including weekends and public holidays.

Responsibilities

• Manage day to day operations of player services, including attending to general enquiries and guest feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events.
• Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
• Conduct surveys and analysis to collect guest feedback and compile observations to improve guest experience, contribute to planning of members’ promotions and events.
• Support Senior Director/ Director/ Assistant Director in the development and implementation of training programs for Host team members.
• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Skills

Customer service

Hospitality

Communication

Teamwork

Regulatory compliance

Education

Diploma

Bachelor's degree

Job description

Private Advertiser is seeking a proactive Hospitality/Customer Service Host in Singapore to manage day-to-day operations, engage valuable guests, and promote membership programs. You will also assist in planning events and coordinating host teams to enhance guest experiences.

The role requires strong communication, team collaboration, and a solid understanding of compliance protocols, with ability to handle rotating shifts, including weekends and public holidays.