Guest Experience Concierge - Front Desk & Security

ALGORITHM SECURITY SERVICES PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

ALGORITHM SECURITY SERVICES PTE. LTD. seeks a Customer Service Officer to engage guests, support safety operations, and ensure a safe, pleasant visit.

The role emphasizes frontline service, information provision, and coordinating with hotel teams to maintain a welcoming environment. The position requires strong English communication, a hospitality mindset, and the ability to work shifts, including weekends and public holidays.

Qualifications

• Minimum hospitality degree or equivalent.
• Prior experience in customer service, hospitality, or security preferred.
• Able to communicate well in English (additional languages is a plus).

Responsibilities

• Provide frontline customer service to guests and visitors.
• Attend to guest enquiries and provide accurate information.
• Assist with directions, check-in guidance, and general hotel support.
• Provide professional and friendly customer service at all times.
• Handle feedback and escalate issues to hotel management when required.
• Support front desk or concierge team when needed.
• Maintain a clean, organised, and welcoming service area.

Skills

Frontline customer service

Guest information provision

English communication

Education

Hospitality degree

Job description

ALGORITHM SECURITY SERVICES PTE. LTD. seeks a Customer Service Officer to engage guests, support safety operations, and ensure a safe, pleasant visit.

The role emphasizes frontline service, information provision, and coordinating with hotel teams to maintain a welcoming environment. The position requires strong English communication, a hospitality mindset, and the ability to work shifts, including weekends and public holidays.