Guest Experience & Community Concierge

Ascott International Management Pte Ltd; Singapore; On-site; SGD 39,060 - 50,220; Full time

Benefits offered by this job

Flexible benefits with comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Volunteerism initiatives

Wellness programmes

Job summary

A leading hospitality management firm in Singapore seeks a Community Manager (lyf Guard) responsible for guest services and fostering community interaction. The ideal candidate should have strong communication skills and experience in customer service. Responsibilities include assisting guests with check-ins, managing inquiries, ensuring operational efficiency, and supporting community initiatives. This role involves a collaborative environment focusing on inclusivity and guest satisfaction.

Qualifications

• Experience in customer service roles.
• Strong communication and interpersonal skills are essential.
• A proactive approach to community building.

Responsibilities

• Assist in guest check-in and ensure a smooth arrival experience.
• Facilitate communication and handle guest inquiries.
• Maintain operational efficiency and cleanliness of the property.

Job description

A leading hospitality management firm in Singapore seeks a Community Manager (lyf Guard) responsible for guest services and fostering community interaction. The ideal candidate should have strong communication skills and experience in customer service. Responsibilities include assisting guests with check-ins, managing inquiries, ensuring operational efficiency, and supporting community initiatives. This role involves a collaborative environment focusing on inclusivity and guest satisfaction.