Guest Experience Associate (Reception & Service)

KSTAR ENTERTAINMENT PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

KSTAR ENTERTAINMENT PTE. LTD. is seeking a customer service associate to deliver friendly service and promote room packages in a fast-paced environment.

You will assist with bookings via phone, online, and WhatsApp, manage check-ins, and allocate karaoke rooms while ensuring accuracy and a spotless venue. The role requires proactive communication, team spirit, and flexibility to work shifts, weekends, and public holidays.

Qualifications

• Preferably 2 years' experience in Restaurant Service/Retail.
• Strong communication skills.
• Service-oriented and team player.
• Willing to learn new software systems.
• Knowledge of POS is an advantage.
• Able to work weekends and public holidays.

Responsibilities

• Provide friendly service to customers.
• Promote room packages.
• Handle bookings via phone, online, and WhatsApp.
• Assist in check-in and karaoke room allocation.
• Ensure cash accuracy at start/end of shift.
• Maintain a safe and clean environment.
• Communicate effectively with team and management.
• Perform ad-hoc duties as assigned.

Skills

Proactive communicator

Service oriented

Team player

Shift flexibility

Weekend/PH availability

POS knowledge

Written communication

Tools

POS system

Job description

KSTAR ENTERTAINMENT PTE. LTD. is seeking a customer service associate to deliver friendly service and promote room packages in a fast-paced environment.

You will assist with bookings via phone, online, and WhatsApp, manage check-ins, and allocate karaoke rooms while ensuring accuracy and a spotless venue. The role requires proactive communication, team spirit, and flexibility to work shifts, weekends, and public holidays.