Guest Experience Associate — Restaurant Service

11 WESTSIDE ASIA SQUARE PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

11 WESTSIDE ASIA SQUARE PTE. LTD. is seeking a customer service-focused restaurant team member to greet guests, assist with seating and menus, take orders, and ensure fast, friendly service.

You will contribute to smooth operations, work with kitchen and bar staff, manage payments and keep areas clean and welcoming. Training is provided for suitable candidates and the role requires flexibility to work shifts, weekends and holidays.

Qualifications

• Positive attitude and service mindset.
• Friendly, responsible and team-oriented.
• Excellent communication with guests and colleagues.
• Able to work in a fast-paced bar and restaurant environment.
• Willing to work shifts, weekends and public holidays.
• Experience in F&B is a bonus but training can be provided.

Responsibilities

• Provide friendly, attentive and professional service to all guests.
• Welcome and greet guests, assist with seating, and present menus.
• Take food and beverage orders accurately and enter orders into the POS system.
• Serve food and beverages promptly according to service standards.
• Know the menu and promotions to offer recommendations.
• Assist with table setup, clearing, and restaurant prep.
• Keep dining areas clean, organized and presentable.
• Respond to guest requests and feedback professionally.
• Process bills and payments accurately when assigned.
• Coordinate with kitchen, bar and service team for smooth operations.
• Assist with opening and closing duties, including cleaning and stock prep.
• Follow food hygiene, safety and procedures at all times.
• Support events and busy service periods when required.
• Perform other duties as assigned by management.

Skills

Positive attitude

Team player

Good communication

Interpersonal skills

Flexible shifts

Customer service

Job description

11 WESTSIDE ASIA SQUARE PTE. LTD. is seeking a customer service-focused restaurant team member to greet guests, assist with seating and menus, take orders, and ensure fast, friendly service.

You will contribute to smooth operations, work with kitchen and bar staff, manage payments and keep areas clean and welcoming. Training is provided for suitable candidates and the role requires flexibility to work shifts, weekends and holidays.