Guest Experience Associate

Changi Travel Services Pte Ltd; Singapore; On-site; SGD 17,000 - 22,000; Part time

Job summary

Changi Travel Services Pte Ltd is seeking a Guest Experience Associate to create a positive and memorable transit experience for passengers at Changi Airport. You will provide excellent customer service, engage with passengers, and promote tours and services while ensuring a seamless transit experience.

Working hours are weekdays and weekends from 7:00 AM to 2:00 PM at the Changi Airport Transit Terminals. You will handle sales, bookings, and customer inquiries, with rotating shifts including

Qualifications

• Passion for delivering excellent customer service and creating positive experiences.
• Friendly, approachable, and confident when interacting with local and international passengers.
• Good communication and interpersonal skills.
• Sales-oriented with ability to promote products through cross-selling and upselling.
• Comfortable handling cash and using POS systems.
• Able to work independently and in a team in a fast-paced environment.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Provide solutions, information, and product recommendations to transit passengers.
• Escort and assist transit passengers to designated tour assembly points for a seamless experience.
• Drive sales through proactive customer engagement and upselling techniques.
• Promote ongoing promotions and product information to customers.
• Process transactions using the POS system and handle payment methods efficiently.
• Perform end-of-shift duties including financial reconciliation and reporting.
• Assist with bookings, reservations, and transport arrangements as required.
• Support operational needs and other ad hoc duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Sales

Cash handling

Tools

POS system

Job description

The Guest Experience Associate will play a key role in creating a positive and memorable experience for transit passengers at Changi Airport. You will provide exceptional customer service, engage with passengers, and promote our tours and services while ensuring a seamless and enjoyable transit experience.

Working Hours: Weekdays and weekends, 7:00AM – 2:00PM
Salary: $14 per hour
Location: Changi Airport Transit Terminals

Key Responsibilities:

Passenger Assistance & Escorting

• Provide solutions, relevant information, and product recommendations to transit passengers.

• Escort and assist transit passengers to designated tour assembly points, ensuring a seamless experience.

Customer Engagement & Sales

• Drive sales through proactive customer engagement, cross-selling, and upselling techniques.

• Proactively communicate ongoing promotions, offers, and product information to customers.

Retail Operations

• Process transactions using the POS system and handle various payment methods efficiently.

• Perform end-of-shift duties, including financial reconciliation and reporting.

Service Coordination

• Assist with bookings, reservations, and transport arrangements as required.

• Support operational needs and perform other ad hoc duties as assigned.

Requirements:

• Passionate about delivering excellent customer service and creating positive customer experiences.

• Friendly, approachable, and confident in interacting with local and international passengers.

• Good communication and interpersonal skills.

• Sales-oriented with the ability to promote products and services through cross-selling and upselling.

• Comfortable handling cash, POS systems, and basic administrative tasks.

• Able to work independently as well as collaboratively in a team environment.

• Able to work in a fast-paced operational environment and handle multiple tasks.

• Willing to work rotating shifts, including weekends and public holidays.