Growth & Operations Manager

VIBE CLUB PTE. LTD.

Singapore

On-site

SGD 60,000 - 90,000

Full time

11 days ago

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Job summary

VIBE CLUB PTE. LTD. in Singapore is seeking an experienced Operations Manager to oversee daily business activities, drive revenue growth, and expand the customer base. You will supervise staff, ensure excellent customer service, enforce policies, and coordinate improvements to meet business goals.

The role requires strong leadership, strategic thinking, and hands-on oversight of operations, sales, and compliance to deliver high performance.

Qualifications

Minimum 5 years in operations management.
Strong leadership and people management.
Excellent customer service mindset.

Responsibilities

Develop and implement business strategies to attract new customers, increase customer traffic, and improve profitability.
Lead, train, motivate, and supervise staff to achieve targets and maintain service standards.
Monitor sales performance and implement measures to improve revenue and retention.
Ensure excellent customer service and handle feedback and complaints professionally.
Oversee administrative duties and ensure compliance with policies and regulations.
Maintain premises in a clean, organized condition to enhance customer experience.
Conduct staff performance evaluations, identify training needs, and support development.
Coordinate staff schedules and manage manpower resources effectively.
Monitor daily operations and resolve issues to ensure smooth activities.
Review operating expenses, inventory, and resource utilization for cost control.
Coordinate with management to implement improvements and achieve goals.