Club Growth & Experience Manager

RecruitPedia Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

RecruitPedia Pte Ltd seeks a Club General Manager in Singapore to lead transformation projects for a premier recreational club. The role focuses on promoting facilities, planning events, and driving member satisfaction in a dynamic environment.

You will shape brand positioning, manage operations and budgets, and build partnerships to grow membership and revenue while coordinating with volunteers and stakeholders.

Qualifications

• Degree in Business, Hospitality Management, or a related field.
• Min 5 years of relevant experience in the hospitality or club management industry.
• Experience in sports and event management, community engagement, marketing or strategic planning will be an advantage.

Responsibilities

• Oversee the promotion and marketing of the club’s facilities and services to maximise utilisation and membership participation.
• Plan, organise and manage club events, activities and courses to deliver engaging experiences and high levels of member satisfaction.
• Enhance the club’s brand positioning, public relations and service standards to strengthen its image and reputation.
• Develop and implement strategic plans to drive membership growth, achieve revenue targets and support the club’s overall business objectives.
• Manage the club’s financial, administrative and operational functions to ensure smooth operations, effective resource allocation and cost efficiency.
• Lead the planning, budgeting and performance evaluation of club programmes, events and initiatives to ensure alignment with organisational goals.
• Monitor and analyse membership trends, programme participation and facility utilisation to identify growth opportunities and improve service delivery.
• Establish and maintain partnerships with community organisations, corporate partners and key stakeholders to expand the club’s network and enhance its offerings.
• Oversee member feedback, complaints and service recovery matters to maintain service excellence and strengthen member relationships.
• Coordinate committee meetings and collaborate with volunteer leaders to develop programmes and activities that meet members’ needs and interests.

Skills

Leadership

Strategic planning

Budgeting

Stakeholder engagement

Event management

Marketing

Customer service

Operations management

Education

Degree in Business or Hospitality Management or related field

Job description

RecruitPedia Pte Ltd seeks a Club General Manager in Singapore to lead transformation projects for a premier recreational club. The role focuses on promoting facilities, planning events, and driving member satisfaction in a dynamic environment.

You will shape brand positioning, manage operations and budgets, and build partnerships to grow membership and revenue while coordinating with volunteers and stakeholders.