Renewal Account Manager

Kong Inc.; Singapore; Hybrid; SGD 70,000 - 120,000; Full time

Job summary

Kong Inc. in Singapore is seeking an Renewal Manager to own the renewal lifecycle for a portfolio of customers within a fast-growing SaaS environment. You will drive value realization and negotiate renewal terms to maximize retention.

As part of a cross-functional team with CSMs and SEs, you will prepare quotes, collaborate on technical requirements, and push for upsell opportunities while reducing churn through data-driven insights.

Qualifications

• Experience in account management renewals or customer success in SaaS.
• Ability to manage multiple accounts and prioritize tasks.
• Strong communication and negotiation with a customer-centric approach.
• Experience with Salesforce or similar CRM systems.
• Analytical mindset to interpret health data and usage metrics.
• Team player with cross-department collaboration.

Responsibilities

• Own renewal process for assigned customer portfolio.
• Engage customers before renewal to discuss terms and needs.
• Prepare renewal quotes and contracts using Salesforce and other tools.
• Collaborate with CS and SE teams to address questions.
• Identify at-risk renewals and mitigate churn.
• Negotiate terms and pricing to achieve win-win outcomes.
• Pursue upsell/cross-sell during renewal.
• Provide feedback on trends and process improvements.

Skills

Account management

Renewals

Customer success

Negotiation

CRM (Salesforce)

Data analysis

Education

Bachelor's degree or higher

Tools

Salesforce CRM

Job description

Are you ready to unlock intelligence?

What You’ll Do:

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.

What You’ll Bring:

• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.

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About Kong:

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500 and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.