Global Trading Platform Production Engineer

TP ICAP MANAGEMENT SERVICES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

TP ICAP MANAGEMENT SERVICES (SINGAPORE) PTE. LTD. invites a skilled Support Engineer to join a small team ensuring stability, performance, and reliability of a complex global trading platform. You will monitor health, analyse incidents, and coordinate changes across regions.

You will work hands-on with observability tooling and contribute to a future SRE-aligned operating model, focusing on automation and production readiness while sustaining critical trading services.

Qualifications

• Educated to degree level or equivalent combination of education and experience.
• Solid understanding of AWS operational environments, including load balancers, regional fail over behaviour, instance lifecycles, and managed databases.
• Experience of supporting business critical front/mid office applications.
• Deep knowledge of market dataflows, instrument definitions, pricing mechanisms, and session-based connectivity.
• Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.

Responsibilities

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behaviour diagnostics.
• Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.
• Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.
• Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision-making.
• Participate in change and release activities, including deployment support, impact assessment, validation, and post-change review.
• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.
• Analyse recurring incidents and operational patterns to identify systemic issues and contribute to long-term reliability improvements.
• Contribute to the evolution of the support function toward an SRE-aligned operating model, with increased focus on resilience, automation, and production readiness.
• Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.
• Participate in post-incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.

Skills

AWS environments

Incident management

Observability

Grafana

CloudWatch

ELK

Splunk

CI/CD

DevOps

Multi-region support

Education

Bachelor's degree in a technical field

Tools

Grafana

CloudWatch

ELK

Splunk

CI/CD pipelines

Job description

TP ICAP MANAGEMENT SERVICES (SINGAPORE) PTE. LTD. invites a skilled Support Engineer to join a small team ensuring stability, performance, and reliability of a complex global trading platform. You will monitor health, analyse incidents, and coordinate changes across regions.

You will work hands-on with observability tooling and contribute to a future SRE-aligned operating model, focusing on automation and production readiness while sustaining critical trading services.