Global Trading Apps Reliability Engineer

815 TP ICAP Management Services (Singapore) Pte. Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TP ICAP Group is seeking a Support Engineer to join a small team responsible for the stability of a complex global trading platform in Singapore. You will monitor systems, diagnose incidents, and coordinate changes across regions to ensure smooth trading daily cycles.

The role emphasizes SRE principles, automation, observability, and collaboration with Business, Operations, DevOps, and Engineering teams to improve resilience and production readiness.

Qualifications

• Educated to degree level or equivalent combination of education and experience.
• Solid understanding of AWS operational environments, including load balancers, regional failover behaviour, instance lifecycles, and managed databases.
• Experience of supporting business critical front/mid office applications.
• Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session-based connectivity.

Responsibilities

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behaviour diagnostics.
• Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.
• Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.
• Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision-making.
• Participate in change and release activities, including deployment support, impact assessment, validation, and post-change review.
• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.
• Analyse recurring incidents and operational patterns to identify systemic issues and contribute to long-term reliability improvements.
• Contribute to the evolution of the support function toward an SRE-aligned operating model, with increased focus on resilience, automation, and production readiness.
• Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.
• Participate in post-incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.

Skills

AWS

Log analysis

Incident management

SRE concepts

Cross-region support

Education

Degree or equivalent

Tools

Grafana

CloudWatch

ELK

Splunk

Job description

TP ICAP Group is seeking a Support Engineer to join a small team responsible for the stability of a complex global trading platform in Singapore. You will monitor systems, diagnose incidents, and coordinate changes across regions to ensure smooth trading daily cycles.

The role emphasizes SRE principles, automation, observability, and collaboration with Business, Operations, DevOps, and Engineering teams to improve resilience and production readiness.