APAC Trading Venue Operations Leader

TP ICAP; Singapore; Vor Ort; SGD 120.000 - 160.000; Vollzeit

Zusammenfassung

TP ICAP in Singapore seeks a Head of Trading Venue Operations to lead Level 1 support for broker and trader platforms across APAC. You will drive incident resolution, stakeholder engagement, and data-driven operations in a high-pressure, regulated environment.

The role emphasizes AI/automation adoption, continuous improvement, and scalable processes across five asset classes, with a focus on reliability and customer focus in a global market infrastructure leader.

Qualifikationen

• Leading Level 1 broker/trader support across multiple asset classes with SLA-driven delivery.
• Build and maintain trusted relationships with brokers, desk heads, product owners and senior stakeholders.
• Champion AI, automation and data-driven practices to improve speed, accuracy and service quality.
• Collaborate with Product and Technology to understand upcoming developments and ensure support readiness.
• Translate business objectives into measurable team goals and drive accountability.

Aufgaben

• Lead the delivery of Level 1 support across asset classes ensuring incidents and requests are managed within SLAs.
• Act as escalation point for business-critical issues and coordinate resolution with stakeholders.
• Foster collaboration between Level 1, Level 2 and Development teams to improve knowledge sharing.
• Define and implement standardized procedures, controls and escalation processes.
• Promote ServiceNow and other tooling for visibility and reporting, with consistent adoption across the team.
• Ensure risk, audit, and regulatory obligations are adhered to by the team.
• Coordinate with Product/Tech to assess operational impact of new features.

Kenntnisse

Leadership

Stakeholder management

Incident management

Operational excellence

Communication

AI adoption

Automation

Data analytics

Financial markets knowledge

Ausbildung

Degree educated or equivalent industry experience

Tools

ServiceNow

ITSM

Jobbeschreibung

TP ICAP in Singapore seeks a Head of Trading Venue Operations to lead Level 1 support for broker and trader platforms across APAC. You will drive incident resolution, stakeholder engagement, and data-driven operations in a high-pressure, regulated environment.

The role emphasizes AI/automation adoption, continuous improvement, and scalable processes across five asset classes, with a focus on reliability and customer focus in a global market infrastructure leader.