Trading Platform Reliability Engineer

TP ICAP Group; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Job summary

TP ICAP Group is seeking a Support Engineer to join a global trading platform operations team. You will monitor health, resolve incidents, and support Start/End of Day processes across regions, while contributing to an SRE-aligned operating model with emphasis on automation and reliability.

The role is hands-on and operational, working with Business, Operations, Developers, and DevOps to improve mean time to detect and restore service, reducing toil and improving platform resilience.

Qualifications

• Educated to degree level or equivalent combination of education and experience.
• Solid understanding of AWS operational environments, including load balancers, regional failover behaviour, instance lifecycles, and managed databases.
• Experience of supporting business critical front/mid office applications.
• Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session-based connectivity.
• Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.

Responsibilities

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behaviour diagnostics.
• Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.
• Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.
• Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision-making.
• Participate in change and release activities, including deployment support, impact assessment, validation, and post-change review.
• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.

Skills

AWS operations

Incident management

SRE principles

Observability tooling

Cross-region support

Education

Bachelor's degree or equivalent

Tools

Grafana

CloudWatch

ELK

Splunk

Job description

TP ICAP Group is seeking a Support Engineer to join a global trading platform operations team. You will monitor health, resolve incidents, and support Start/End of Day processes across regions, while contributing to an SRE-aligned operating model with emphasis on automation and reliability.

The role is hands-on and operational, working with Business, Operations, Developers, and DevOps to improve mean time to detect and restore service, reducing toil and improving platform resilience.