Global Technical Support Engineer - Customer & Quality

JIH SUN EMPLOYMENT AGENCY; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

JIH SUN EMPLOYMENT AGENCY in Singapore seeks a technically oriented professional to act as the interface for customers, supporting specifications, business development, and advocacy.

You will resolve complex technical issues, coordinate with internal teams, gather customer requirements, and communicate solutions effectively to clients while supporting qualification and production processes.

Qualifications

• Bachelor’s or Master’s degree in Science or Engineering required.
• Proactive approach with strong customer focus.
• Effective verbal and written communication skills in English.
• Knowledge of database software, spreadsheet and statistical software, and project management techniques.

Responsibilities

• Deliver best-in-class technical support by resolving customer technical issues promptly and accurately.
• Coordinate with internal teams to fulfill new customer requirements and respond to customer data inquiries efficiently.
• Establish and maintain communication channels to understand customers’ current and future technical needs.
• Interpret customer specification requirements to determine optimal qualification and production processes.
• Collaborate with global teams to develop strategies and Quality Improvement Plans (QIP) that meet customer expectations.
• Represent the company in customer meetings by preparing and delivering presentations that effectively communicate solutions and follow up on customer concerns.
• Communicate company improvement projects and process changes to customers and coordinate customer qualification activities.

Skills

Customer focus

Communication

Analytical thinking

Education

Bachelor’s or Master’s degree in Science or Engineering

Tools

Database software

Spreadsheet software

Statistical software

Project management techniques

Job description

JIH SUN EMPLOYMENT AGENCY in Singapore seeks a technically oriented professional to act as the interface for customers, supporting specifications, business development, and advocacy.

You will resolve complex technical issues, coordinate with internal teams, gather customer requirements, and communicate solutions effectively to clients while supporting qualification and production processes.