Global Production Support Analyst – SQL & Automation

Citi; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Citi Singapore is seeking a Production Support Analyst to ensure CitiFTP platform stability across global operations. You will handle Level 2/3 production support, incident management, monitoring, and release support in collaboration with Development, Infrastructure, and Operations teams.

The role emphasizes proactive data analysis with SQL, Unix/Linux scripting, and enterprise scheduling tools, plus strong communication with global stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 2-5 years of experience in Application Support, Production Support, or Technology Operations.
• Strong troubleshooting and analytical skills supporting enterprise applications.
• Advanced SQL skills with experience performing data analysis and problem resolution.
• Experience with Unix/Linux environments and shell scripting.
• Understanding of incident, problem, change, and release management processes.
• Strong verbal and written communication skills with the ability to work effectively across global teams.

Responsibilities

• Provide Level 2/Level 3 application support for CitiFTP applications and related processes.
• Investigate and resolve production incidents, service requests, and application issues.
• Perform root cause analysis and drive remediation actions to prevent recurring issues.
• Monitor application health, inbound/outbound feeds, batch processing, and SLA adherence.
• Coordinate incident resolution across Development, Infrastructure, DBA, and Operations teams.
• Participate in on-call support rotations and critical incident management activities.
• Support application releases across development, test, UAT, and production environments.
• Execute deployment validation and post-release verification activities.
• Coordinate with Development and Release Management teams to ensure smooth implementations with minimal business disruption.
• Support change management processes and adherence to technology governance standards.
• Develop and execute complex SQL queries for troubleshooting, data analysis, and issue resolution.
• Utilize Unix/Linux scripting to support automation and operational efficiencies.
• Monitor scheduled jobs and batch processing activities using enterprise scheduling tools.
• Create and maintain support documentation, operational procedures, and knowledge articles.
• Identify opportunities for process improvements, automation, and reduction of manual support activities.
• Provide operational metrics and status reporting to management and stakeholders.
• Partner with business users, operations teams, and technology partners to support platform objectives.
• Communicate incident status, operational risks, and resolution progress effectively.
• Coordinate with support teams on system updates, green zone activities, maintenance events, and end-of-business-day processing.

Skills

Troubleshooting

Analytical skills

Global teamwork

SQL proficiency

Unix/Linux

Education

Bachelor's degree in CS/IT/Engineering

Tools

Jira

ServiceNow

ITIL

Autosys

OpenShift

Hadoop/Hive/Spark

Job description

Citi Singapore is seeking a Production Support Analyst to ensure CitiFTP platform stability across global operations. You will handle Level 2/3 production support, incident management, monitoring, and release support in collaboration with Development, Infrastructure, and Operations teams.

The role emphasizes proactive data analysis with SQL, Unix/Linux scripting, and enterprise scheduling tools, plus strong communication with global stakeholders.