Production Support Analyst - High Availability & Automation

R Systems; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

R Systems in Singapore seeks an experienced IT professional for Production Support and System Administration in high-availability banking IT environments. A Bachelor’s degree is required, with 5+ years in internet and mobile banking apps and API support.

The role emphasizes Linux/Unix, Oracle, Java performance troubleshooting, automation (Shell/Python), ITIL/ITSM tooling, and disaster recovery exercises. Strong communication and independent work are essential.

Qualifications

• Bachelor's degree in computer science or related field.
• 5+ years’ experience in Finance IT, banking apps and APIs.
• Proficient in Production Support or System Administration in high availability environments.
• Experience in web app architectures and Java performance troubleshooting.
• Automation skills with Unix Shell scripting or Python.
• Familiarity with ITIL/ITSM tools such as BMC Helix or ServiceNow.
• Strong independent work capability and effective communication across all levels.

Skills

Java

Unix/Linux

Shell scripting

Python

ITIL

Disaster recovery

ITSM

Communication

Education

Bachelor's degree in computer science or related field

Tools

Red Hat Linux

Oracle

MS SQL

Connect Direct

IBM MQ

SFTP

Job description

R Systems in Singapore seeks an experienced IT professional for Production Support and System Administration in high-availability banking IT environments. A Bachelor’s degree is required, with 5+ years in internet and mobile banking apps and API support.

The role emphasizes Linux/Unix, Oracle, Java performance troubleshooting, automation (Shell/Python), ITIL/ITSM tooling, and disaster recovery exercises. Strong communication and independent work are essential.