Global Payments Operations Specialist — 24/7 Impact

Wise; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Wise is seeking a Payment Operations Specialist to join our Global Processing team in Singapore. You will help customers receive funds faster globally, supporting daily payment processing and maintaining strong SLA adherence.

You will work in a fast‑growing European tech company with a mission to move money globally, leveraging AI-powered tools and a collaborative team culture to improve how payments flow 24/7.

Qualifications

• Singapore Citizen/PR status required.
• Meticulous and accurate in task execution.
• SLA driven with focus on team and personal metrics.
• Customer first approach with clear communication.
• Open to feedback and collaborative in a cross-functional team.
• Curious, adaptable, and continuously seeking improvements using AI tools.
• Willing to work flexible hours to support global customers.

Responsibilities

• Maintain consistent, high-level execution of daily payment processing tasks.
• Meet role SLAs and KPIs contributing to team performance.
• Detect and escalate domain issues to Regional Payment Operations teams with clear communication.
• Follow procedures and keep track of critical updates.

Skills

Attention to detail

SLA driven

Clear communication

Curiosity & adaptability

Proactive & collaborative

Customer-first mindset

Flexible working hours

Singapore citizen/PR

Tools

AI-powered tools

Job description

Wise is seeking a Payment Operations Specialist to join our Global Processing team in Singapore. You will help customers receive funds faster globally, supporting daily payment processing and maintaining strong SLA adherence.

You will work in a fast‑growing European tech company with a mission to move money globally, leveraging AI-powered tools and a collaborative team culture to improve how payments flow 24/7.