Payment Operations Specialist - Global Processing

Wise; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Wise is seeking a Payment Operations Specialist to join our Global Processing team in Singapore. You will help customers receive funds faster globally, supporting daily payment processing and maintaining strong SLA adherence.

You will work in a fast‑growing European tech company with a mission to move money globally, leveraging AI-powered tools and a collaborative team culture to improve how payments flow 24/7.

Qualifications

• Singapore Citizen/PR status required.
• Meticulous and accurate in task execution.
• SLA driven with focus on team and personal metrics.
• Customer first approach with clear communication.
• Open to feedback and collaborative in a cross-functional team.
• Curious, adaptable, and continuously seeking improvements using AI tools.
• Willing to work flexible hours to support global customers.

Responsibilities

• Maintain consistent, high-level execution of daily payment processing tasks.
• Meet role SLAs and KPIs contributing to team performance.
• Detect and escalate domain issues to Regional Payment Operations teams with clear communication.
• Follow procedures and keep track of critical updates.

Skills

Attention to detail

SLA driven

Clear communication

Curiosity & adaptability

Proactive & collaborative

Customer-first mindset

Flexible working hours

Singapore citizen/PR

Tools

AI-powered tools

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We are looking for a Payment Operations Specialist to join our Global Processing team to help our customers receive their funds faster globally.

The role is a unique opportunity to join one of fastest growing companies in Europe and help millions more potential customers save money by using Wise.

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization reach its vision - seamless flow of customer funds. By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLA’s, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. The role gives a unique opportunity to learn how different currencies function, and impact customers on a global scale.

The core ownership lies within daily tasks and responsibilities and the impact is well-defined, clear and largely shared collectively with the team. In this role, you'll add to that mission by:

• Maintaining consistent and high-level execution of daily tasks related to payment processing;




• Supporting your team by reaching your role set SLAs and KPIs which in turn contribute to the team by meeting team's main performance metrics and SLAs;




• Detecting and escalating domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;




• Following operational procedures and keeping track of critical updates.

Qualifications

A bit about you:

• You are a Singapore Citizen/PR;




• You’re meticulous and accurate in your task execution;




• You’re SLA driven and are motivated to hit team and personal metrics;




• You place customers first and you make no compromise on this;




• You’re a clear and honest communicator and able to articulate potential improvements;




• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued;




• You're curious, adaptable, and continuously looking for ways to improve how you work, including through the thoughtful use of AI-powered tools.




• You’re proactive and collaborative;




• You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.

Additional Information

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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