Global Payments Risk & Operations Lead

ByteDance; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ByteDance is looking for a detail-oriented Risk Operations Specialist to manage cross-border payment workflows and resolve escalations. You will collaborate with Risk Strategy, Product, Engineering, and Customer Service to optimize processes and boost customer satisfaction.

The role requires strong English communication, 3+ years in fintech or e-commerce payments, and a Bachelor’s degree or higher. Onsite work is required in Singapore.

Qualifications

• Bachelor’s degree or above in Business, Finance, Statistics, Data Analytics, Engineering, or related field.
• Over 3 years of work experience in Fintech, E-commerce, or payment related companies.
• Proficient in English (oral and written) for cross-regional collaboration.

Responsibilities

• Own the risk operations workflows across payment and business scenarios, including customer complaints, appeals, and disputes. Monitor quality and efficiency across internal teams, BPO agents, and AI agents.
• Partner with Risk Strategy, Product, Engineering, Customer Service, and external payment partners to resolve bottlenecks and improve customer experience.
• Design and roll out operations processes to support business growth, new payment products, and emerging risk control touchpoints; define ownership and escalation paths and monitor post-launch performance.
• For the Senior Specialist level: act as the operational point of contact for an assigned business domain and lead end-to-end diagnosis of complex issues.

Skills

English Proficiency

SQL

Dashboard tools

Strong problem solving

Cross-team collaboration

Education

Bachelor’s degree or above (Business/Finance/Data Analytics/Engineering)

Job description

ByteDance is looking for a detail-oriented Risk Operations Specialist to manage cross-border payment workflows and resolve escalations. You will collaborate with Risk Strategy, Product, Engineering, and Customer Service to optimize processes and boost customer satisfaction.

The role requires strong English communication, 3+ years in fintech or e-commerce payments, and a Bachelor’s degree or higher. Onsite work is required in Singapore.