Global Order Management Director - ERP Transformation

Ichor Systems Singapore Pte. Ltd.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

AWS

Quarterly variable bonus

Employee stock purchase plan

Medical benefits

Dental benefits

Optical benefits

Shift allowance

Job summary

Ichor Systems Singapore Pte. Ltd. is seeking a Director of Global Order Management to lead and transform its global order management function across regions and manufacturing sites.

The role reports to the VP of Sales Operations in the US and will execute the global order management strategy, drive operational excellence, and align customer demand with commitments and production capabilities. The successful candidate will implement a scalable global operating model, standardize processes, and

Qualifications

• Bachelor's degree in Business Administration, Science, Supply Chain Management, or a related discipline.
• 10 years of relevant experience in order management, customer operations, customer service, supply chain, or a related function, preferably within the manufacturing or semiconductor industry.
• 5 years of management experience leading geographically distributed teams and/or managers across multiple regions, with a proven ability to establish consistent operating practices across locations.
• Comprehensive knowledge of order-to-cash processes, customer service operations, and associated business controls to support customer delivery requirements.
• Demonstrated experience improving order management processes, implementing operational controls, and leading ERP or business systems transformation, automation, and organizational change initiatives.
• Strong knowledge of ERP, MRP, and reporting platforms, including SAP, Oracle, Agile, or comparable enterprise systems.

Responsibilities

• Lead global order management teams, establishing clear organizational structures, responsibilities, service standards, and performance expectations across regions, customers, sites, and product lines.
• Lead execution of the global order management strategy and contribute to its development, ensuring alignment with business objectives, customer requirements, and anticipated growth.
• Oversee resource planning, departmental budgets, organizational capabilities, and regional coverage to ensure effective and scalable operations.
• Establish consistent global policies, procedures, and operating standards while accommodating regional business and customer requirements.
• Establish and maintain global key performance indicators to measure order accuracy, processing efficiency, backlog health, customer responsiveness, productivity, and customer satisfaction.
• Develop reporting and management review processes that provide visibility into operational performance, emerging risks, and improvement opportunities.
• Recruit, develop, coach, and retain high-performing employees through regular feedback, individual development plans, and succession planning.
• Establish consistent training, onboarding, and competency development programs to strengthen global order management capabilities.

Skills

ERP systems knowledge

Analytical skills

Leadership of distributed teams

Process improvement

Customer service orientation

Cross-functional collaboration

Change management

Education

Bachelor's degree in Business Administration or related field

Tools

SAP

Oracle

Agile

Job description

Ichor Systems Singapore Pte. Ltd. is seeking a Director of Global Order Management to lead and transform its global order management function across regions and manufacturing sites.

The role reports to the VP of Sales Operations in the US and will execute the global order management strategy, drive operational excellence, and align customer demand with commitments and production capabilities. The successful candidate will implement a scalable global operating model, standardize processes, and