Global Order Management & Logistics Specialist

Yokogawa; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Yokogawa is seeking a seasoned professional in Singapore to manage order accuracy, sales order processing, and cross-functional stakeholder support within a global framework. The role emphasizes compliance with JSOX, export controls, and quality management, while balancing inventory levels and timely shipments.

You will collaborate with Global HQ, local offices, and SSC teams to drive efficient order fulfilment, optimize processes, and support continuous improvement initiatives in a dynamic

Qualifications

• Degree/Diploma in Supply Chain Management, Engineering, Business Administration, Computer Science, or a related field.
• Minimum 5 years of relevant experience in supply chain operations, order management, or a similar function.
• Proficiency in ERP systems (e.g., SAP, Oracle); experience with SAP S/4HANA is preferred.
• Familiarity with JSOX compliance, export control regulations, and quality management systems.
• Strong analytical skills, with the ability to interpret order backlogs, inventory reports, and KPIs using Excel or BI tools.

Responsibilities

• Order Accuracy & Compliance - Review customer orders to ensure accuracy, completeness, and compliance with internal order entry procedures, JSOX requirements, export control regulation
• Sales Order Management - Monitor the entire order processing cycle to ensure timely execution, minimize entry errors, and maintain service quality. Perform regular analysis of order backlog and inventory levels to support proactive decision-making
• Stakeholder Support & Training - Provide guidance, training, and operational support to Shared Service Center (SSC) teams and internal stakeholders to ensure adherence to order management processes and procedures
• Customer Service & Complaint Resolution - Address service inquiries and customer complaints effectively. Coordinate root cause investigations with relevant departments, ensure timely status updates, and oversee the implementation of corrective actions. Collaborate closely with Global HQ, Local Country Offices, sales teams, and SSC to expedite orders and resolve issues
• Inventory Management - Monitor and manage inventory levels to balance product availability with customer demand, while preventing excess stock accumulation
• Logistics Coordination and Documentation - Coordinate outbound logistics by initiating shipments and working with logistics teams to ensure timely manner
• Process Improvement - Review standard operating procedures (SOPs) regularly and identify opportunities to enhance efficiency, accuracy, and effectiveness in the end-to-end order fulfilment process
• Audit & Compliance - Support internal and external audits, including statutory, Export Control, JSOX, and quality management assessments by providing timely and accurate information

Skills

Analytical skills

BI tools

Education

Bachelor's degree in Supply Chain

Tools

SAP S/4HANA

ERP systems (SAP/Oracle)

Job description

Yokogawa is seeking a seasoned professional in Singapore to manage order accuracy, sales order processing, and cross-functional stakeholder support within a global framework. The role emphasizes compliance with JSOX, export controls, and quality management, while balancing inventory levels and timely shipments.

You will collaborate with Global HQ, local offices, and SSC teams to drive efficient order fulfilment, optimize processes, and support continuous improvement initiatives in a dynamic