Global Ops Key Account Manager – Air & Ocean (SG/SH)

CEVA Logistics; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Group insurance

Medical coverage

19 working days leave

Flexible benefits SGD 1,000/year

Professional development

Internal mobility

MyLearning platform

Job summary

CEVA Logistics is seeking a Global Operations Key Account Manager (GOKAM) to lead the end-to-end operational relationship with a strategic technology client from Singapore or Shanghai. You will oversee international freight operations across Air & Ocean, ensure service performance, and drive customer experience within CEVA's global network.

In this senior, client-facing role, you will coordinate with regional teams, run global reviews, develop SOPs, and push process improvements, data analytics,

Qualifications

• Extensive experience managing international, multinational customer operations in freight forwarder/logistics.
• Strong operational performance management, escalations, root-cause analysis and service recovery.
• Excellent analytical and reporting skills with Excel and BI tools (Power BI/Tableau).
• Ability to engage senior customer leadership and coordinate cross-functional teams globally.
• Experience with Air & Ocean freight operations and SOP development.

Responsibilities

• Manage the global operational relationship for a strategic technology customer across Air & Ocean freight services.
• Act as a senior escalation point, coordinating timely resolution across regional teams.
• Monitor performance against SLAs/KPIs and drive corrective actions.
• Lead global monthly/quarterly business reviews with senior stakeholders.
• Coordinate with regional OKAMs, country ops and functional teams to ensure consistent service.
• Develop, implement, and maintain customer-specific SOPs across the global network.
• Identify recurring issues and drive root-cause analysis and sustainable improvements.
• Support onboarding of new business and customer requirements across regions.
• Drive continuous improvement through standardisation, automation, data analytics and innovation.

Skills

Stakeholder management

Operations leadership

Analytical & metrics

Excel proficiency

Power BI/Tableau

Senior client engagement

Tools

Power BI

Tableau

Excel

Job description

CEVA Logistics is seeking a Global Operations Key Account Manager (GOKAM) to lead the end-to-end operational relationship with a strategic technology client from Singapore or Shanghai. You will oversee international freight operations across Air & Ocean, ensure service performance, and drive customer experience within CEVA's global network.

In this senior, client-facing role, you will coordinate with regional teams, run global reviews, develop SOPs, and push process improvements, data analytics,