Global Key Account Manager – Tech & Semiconductor Ops

CMA CGM; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Group health insurance

Generous leave allowance

Flexible benefits

Professional development

Job summary

CEVA Logistics in Singapore is seeking a Global Operations Key Account Manager to lead the worldwide operational relationship for a strategic technology customer across Air & Ocean. You will own performance and customer experience, collaborating with regional teams to drive service excellence and growth.

You will manage global KPIs, lead MBRs/QBRs with senior stakeholders, and implement SOPs across the network, ensuring consistent service standards and effective issue resolution across markets.

Qualifications

• Extensive experience in international freight forwarding or logistics.
• Experience managing complex strategic customer accounts at regional/global level.
• Strong analytical and problem-solving skills with KPI/SLA governance.

Responsibilities

• Own and coordinate the global operational relationship for the assigned strategic customer across Air & Ocean.
• Act as senior operational contact for customer stakeholders and drive resolution of complex service issues.
• Monitor global service performance against KPIs and SLAs and drive root-cause analysis.
• Lead global monthly and quarterly business reviews with senior customer stakeholders.
• Collaborate with Global KAM, BD, Product and Operations to support account strategies and growth.
• Establish and improve SOPs across the global network and onboarding of new business.

Skills

International freight forwarding

Global account management

KPIs & SLAs

Stakeholder management

Excel / BI tools

Education

Bachelor's degree or equivalent

Tools

Power BI

Tableau

Excel

Job description

CEVA Logistics in Singapore is seeking a Global Operations Key Account Manager to lead the worldwide operational relationship for a strategic technology customer across Air & Ocean. You will own performance and customer experience, collaborating with regional teams to drive service excellence and growth.

You will manage global KPIs, lead MBRs/QBRs with senior stakeholders, and implement SOPs across the network, ensuring consistent service standards and effective issue resolution across markets.