APAC Regional Ops & Key Account Lead

CEVA Logistics; Singapore; On-site; SGD 80,000 - 110,000; Full time

Benefits offered by this job

Group insurance

15 days annual leave

Flexible benefits: SGD 1,000/year

Professional development programs

Job summary

CEVA Logistics is seeking an experienced Operations Key Account Manager to strengthen operational performance, data quality and reporting for its APAC customer portfolio. You will work with regional teams to standardise processes, develop dashboards and drive continuous improvement across the region.

The role emphasizes data-driven decision making, cross-functional collaboration and delivering an exceptional customer experience through reliable reporting and process excellence.

Qualifications

• Experience in freight forwarding, logistics or supply chain operations.
• Ability to analyze data and derive actionable insights.
• Experience with BI tools and reporting automation.

Responsibilities

• Drive improvements in data quality and reporting across APAC OKAM portfolio.
• Standardise and automate recurring customer reporting activities.
• Develop and analyze customer performance dashboards and KPIs.
• Coordinate monthly/quarterly business reviews with accurate data.
• Monitor SLAs and identify gaps with root-cause analysis.

Skills

Freight forwarding

Logistics operations

Data analysis

Power BI

Stakeholder management

Tools

Power BI

Tableau

Advanced Excel

Job description

CEVA Logistics is seeking an experienced Operations Key Account Manager to strengthen operational performance, data quality and reporting for its APAC customer portfolio. You will work with regional teams to standardise processes, develop dashboards and drive continuous improvement across the region.

The role emphasizes data-driven decision making, cross-functional collaboration and delivering an exceptional customer experience through reliable reporting and process excellence.